Paintings are wrapped in layers of bubble wrap, ‘bubbles up’ to prevent marking the canvas. Cardboard is placed on top of the painting to prevent punctures.

Artworks are then shipped in cardboard boxes with beautiful designs on the outside!

Recycled packaging is used wherever possible. Please recycle or reuse the materials at your end - you could use the bubble wrap for sending a gift, moving house, or some stress release popping!

If the package contains multiple paintings, the paintings will be separated by more cardboard and then taped together to keep securely in place during transit.

For more info about packaging, please see this blog article!

Yes, absolutely!

International customers will receive their artwork courtesy of Australia Post’s International Economy Service, which includes online tracking.

Please allow up to 3 weeks for Economy services to deliver your parcel.

If you require an Express service or a signature on delivery, please email me before purchase so I can make the necessary arrangements.

Click here for more information on Australia Post’s international shipping service.

Original artwork has a flat rate fee of $30.00 to ship across Australia, and $50.00 to ship worldwide.

Artwork prints and gift cards are shipped for free across Australia and incur a flat rate shipping fee of $10.00 to worldwide destinations.

For commissions, especially larger sizes, shipping costs will be calculated and agreed upon during the commission process.

It is possible to frame original artwork but this will incur an additional charge to cover the materials and excess weight in shipping.

To save on shipping fees and potential damage to the frame during transit, I’d recommend framing at your end.

This way, you can choose the ideal frame to suit your space.

Please feel free to contact me for framing advice.

For customers residing outside of Australia, customs charges may be levied when a package reaches your country.

Payment of any customs charges or local taxes outside of Australia is the responsibility of the customer receiving the goods.

I cannot be held responsible for these charges and cannot provide estimates as to what the charges may be. You may wish to contact your local customs office for further information prior to purchasing.

All prices are displayed and charged in Australian dollars (AUD).

For current exchange rates, please visit xe.com

If there is any problem with the artwork when you receive it, please contact me in writing within 7 days.

Please state the reason for the return so that I can clearly understand your concern and respond with the appropriate action.

Return postage will be at the expense of the customer and must be made to the address provided within 7 days of email correspondence.

Refunds will be made after the artwork has been received and checked. Please allow up to 10 working days for the refund to be processed.

Please direct all enquiries to: info@jenhollstein.com

Please note: Commissioned artwork may not be returned, nor limited edition prints, photographs, and greeting cards as they are printed on-demand and the printing costs cannot be recovered.

Artworks that have been removed from their stretchers for cost-effective shipping also cannot be returned.

The first step in the commission process would be to organise a meeting, either in person or on a call. We’ll discuss which pieces or elements of my artwork you like, and chat about what kind of colour palette, size, artistic medium, and time-frame you're hoping for.

This discussion will be documented then sent to you thereafter by email, accompanied by initial sketches.

This commission agreement will also outline the price, the proposed timeline, and some terms and conditions around early termination circumstances, rush fees, online imagery reproduction, and Transfer of Copyright.

Once you're happy with the above information, you can sign the agreement and make a deposit of 50% of the commission total cost, then I'll get to work on your very own piece of original art!

Images will be sent to you of the work in progress after each development session, where there will be a chance to have further discussion about the direction of the work. Any major changes to the initial outline or further work to the piece after completion may incur an additional cost, which will be agreed upon in writing before the commission is delivered.

Payment will be made in full on receipt of images of the completed commission, and ownership of the piece will pass to you on delivery.

A "Certificate of Authenticity" will also be provided to you as a PDF file as proof and documentation of original work.

For more info about commissions, please see this blog article!